Customer Care

As a tour operator, we aim at delivering an outstanding travel experience to our customers. We fully understand your expectation of a travel service provider. A tour operator does not only incorporate packages deals which include accommodation along with a flight into your travel itinerary, but also offer you more dynamic destination knowledge alongside the most consistent and excellent customer care skills in the pre-service, while-service and after-service. Please take the time to read the points below so that you can understand what makes Y3 Travel different from other tour operators.

• Financial Security

Y3 Travel holidays and flights are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10043. (Please note that only ATOL tour operators can provide the peace of mind and full financial protection when booking your holiday.

• Innovative Itinerary

We take a great pride in the tours shown on Y3 travel website. Based on our fine selection and travel knowledge, we cover the best destinations of Asia with reasonable arrangement, which can give you a great taste of Asia. In every proposed itinerary of Y3 Travel, you will have the in-depth exploration, richer discovery, enough relaxation and more flexibility. We only choose the worthy activities and weave them thoroughly into your itineraries. You will also have chance to visit the traditionals of Asia, including local families, schools, hospitals, factories as well as enjoy the original folk shows and local specialties.  However, you are encouraged to make any changes and tell us any needs you have when discussing your holiday with our seasoned travel consultants to suit and accommodate your needs. We will assist you and turn your original plan perfectly into reality.

• Comfortable Accommodation

Our consistent endeavours will ensure that we find out the best hotels which are capable of offering you the unique and comfortable experience. We will only use hotels that have qualified through our Y3 Travel Standards which we have carried out research. We always keep an eye on frequently used hotels in different cities every year to update the hotel information for your reference.

• Enthusiasm English-speaking Guides

Our English-speaking tour guides are all qualified and carefully arranged to share their personal insights that simply cannot be provided by outsiders or guidebooks. They share with the clients their experiences of travel and daily life, as well as the insight of the local culture, history and people. They are also able to fully understand your interests and accommodate your needs to ensure the most enjoyable travel experience.
Some long-lasting friendships have been formed between our guests and local guides. They are an integral part of the Y3 Travel experience.

• Fair Price and Solid Quality

Y3 Travel tours are honest and fairly priced. We do not inflate our prices simply to offer huge reductions to boost sales later on. Hence, our loyalty discounts for returning customers and early booking discounts will represent genuine savings. With imaginative itineraries, good accommodation and qualified service, our tours are not produced for the mass market and our prices therefore cannot be compared to those of many other apparently similar tours. We are confident that you will find Y3 Travel tours offer you excellent value-for-money.